Refund and Return Policy
Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read the policy below carefully.
Returns
-
You can return products within 14 days of receiving your order.
-
Items must be unused, unworn, and in the same condition that you received them, with original packaging and tags.
-
Certain items (e.g., personalized or custom products) are not eligible for return.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
-
Shipping costs are non-refundable. If you receive a refund, the return shipping fee may be deducted from your refund.
Exchanges
-
We only replace items if they are defective, damaged, or the wrong size/product was sent.
-
If you need an exchange, please contact us before sending the item back.
How to Start a Return
To initiate a return or refund, please contact us at mostafa@mostafaqandil2.getmoudify.com with your order number and details of the product.